Yogurtland
Yogurtland Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yogurtland has 2.9 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great yogurt, Yogurt is good.
Cons: Bad ways to get help with refunds, Its way overpriced.Recent recommendations regarding this business are as follows: "Fix your gift card problems", "San diegans, don’t bother going to the Genesee Yogurtland. Most of their machines are down and have been for months. Complaints fall on deaf ears,", "Don’t us door dash or the app", "I like yogurtland I just don't like going though unnecessary things that I have to waste time with.", "Go to another place for you yogurt".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Yogurtland has 2.9 star rating based on 10 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Great yogurt, Yogurt is good.
Cons: Bad ways to get help with refunds, Its way overpriced.Recent recommendations regarding this business are as follows: "Fix your gift card problems", "San diegans, don’t bother going to the Genesee Yogurtland. Most of their machines are down and have been for months. Complaints fall on deaf ears,", "Don’t us door dash or the app", "I like yogurtland I just don't like going though unnecessary things that I have to waste time with.", "Go to another place for you yogurt".
Review authors value the most Diversity of Products or Services and Layout of Store. Consumers are not pleased with Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Yogurtland Reviews
"I feel cheated"
I placed an order for the family bundle for my family this afternoon. I just picked up the order and returned home to have 4 cups half full of yogurt. While I...
Doylestown, Pennsylvania
Complaint
The air conditioning didnt work for a month and most flavors not available.dodnt k ow when air would work avain
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hayward, California
Was overcharged on 4/12/24
Please call back and tell me why I was charged 4 extra times for one order! Ive been trying to contact your customer service since 4/12/24!
Please refund my bank payment in the app it showed 2 orders but my bank shows 4 extra amounts charged
- Great yogurt
- Bad ways to get help with refunds
Preferred solution: Full refund
User's recommendation: Don’t us door dash or the app
China Grove, North Carolina
Poor gift card program
My gift card wouldnt work and I ended up being charged 5 times the amount of my order after I used my debit card. Dont buy here.
User's recommendation: Fix your gift card problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, California
I feel cheated
Yogurtland contacted me and provided 15 reward dollars. I decided to place another order.
This time I ordered the Bestie bundle which is two regular cups and then I ordered a regular cup separately. When we picked it up the order was incorrect as there was 1 regular and two minis. When I expressed that they were supposed to be regular cups I was told that the bundles are always mini. Even though the website where I ordered says regular.
They were also out of the yogurt I ordered and the substituted for a different flavor. Although when you order they ask for a number in case you need to be contacted regarding your oder. Anyhow, the employee tells me that these are minis until I show her the website where it clearly says regular. Aside from the fact that the family bundle is 4 minis with one topping each for 15, so why would I buy the bestie bundle of 2 minis with no toppings for 15 dollars?
That makes no sense that 2 cups minus toppings is the same price as 4 cups with toppings. She tells me there is a glitch, but I have ordered this before, and now I'm wondering how many other people have they gotten over on with this discounted bundle pricing that seems like a rip off if we are paying the same price for 2 and 4 cups of the same yogurt.
Anyhow they fixed it from the initial incident, but then to have issues upon return to fix the initial mishap is making me second guess returning. And I absolutely hate this for yogurtland and my family since they get lots of money from me and my family.
While I understand thr bundle is a deal, I do expect to get at least a full cup of yogurt. We frequent yogurtland at least twice per week and order for pick up often. This is the first time I have received half cups of yogurt.
I was amazed when I removed the top and had to take a picture as I could see the bottom of the cup. Help me understand this.
- Yogurt is good
- Its way overpriced
Preferred solution: A replacement of what I should have received or at least a discount of more than 5 dollars off of a usually 30 dollar order.
San Diego, California
San Diego store
Yogurtlands San Diego, in Genesee plaza has had only 5-6 working machines for several months. Much of the time the flavors are not ones I like.
Ive asked in the store and have been told the machines are broken. That they would pass on the complaint, but didnt think anything would be done. Im sure this is a franchise, but your name is used.
If they cant offer what they should be offering, perhaps the franchise should be pulled. Thank you
User's recommendation: San diegans, don’t bother going to the Genesee Yogurtland. Most of their machines are down and have been for months. Complaints fall on deaf ears,
Los Angeles, California
I did not get my points
I went and took my grandson and right before I got ready to pay she ask me for my phone number which I was already about to give it to her she act like she received it and told me it was $15.11. Thank goodness I've been asking for my receipt.
Because this is a reoccurring thing alot and it makes no sense. I send way to much money with this company to always have to go threw something.
User's recommendation: I like yogurtland I just don't like going though unnecessary things that I have to waste time with.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Walnut, California
Trouble signing in
I am having trouble signing in into my Yogurt land account it saying that there is in error occur. I want to check my points
Los Angeles, California
$5 bonus card would not work
Today I took my granddaughter to Manhattan Beach yogurt land to use my bonus $5 before it expires. The cashier tried to make it work but no luck.
This is not the first time this has happened to me.
Why do you give bonus cards to get a sale then it doesnt work? Thank you for your help.
Compton, California
$5 bonus card would not work
Today I took my granddaughter to Manhattan Beach yogurt land to use my bonus $5 before it expires. The cashier tried to make it work but no luck.
This is not the first time this has happened to me.
Why do you give bonus cards to get a sale then it doesnt work? Thank you for your help.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Los Angeles, California
Disrespectful worker and profiling me
This kid pulled all the machines out while I was still trying them and when I went to pay for it I left my wallet in car and so sat the cup on the Connor while went get wallet. he put it behind the connor by him and when came back in he said sorry can't trust you people just take em in leave and I was speechless.
User's recommendation: Go to another place for you yogurt
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Phoenix, Arizona
In store
Hi. I have been a loyal yogurt land customer for seven years.
I came to the yogurt land In Santa Monica and got ripped out. I paid 18 dollars for a regular bowl which in every other location would be between 6-7. How this is possible is outrageous.
Also they dont display the price anywhere until the end when you go to pay. Will not return to yogurt land anymore because of this experience
Preferred solution: Full refund
Riverside, California
Clealiness of locations, sticky doors, tables, chairs, glass decor
Clean the entrance door inside and out, bathroom door also gross, glass partition also gross. Employees don't seem to care.
Riverside, California
Unfair pricing
I am a long time customer. I stopped in San Clemente store and noticed that prices have doubled in two weeks.
I normally get 2 quarts for $18-$22. I paid $36 today which officially makes it the most expensive yogurt Ice cream in the world. I cant believe Corp allows the price gauging .
Several other customers said the same thing as I did. I will not be back
User's recommendation: Check pricing before filling cup.
Newburgh, Indiana
Problem taken care of.
Problem I had was a e-gift card was not sent at scheduled time. This Problem could have been resolved in a simple minute if anyone and I mean anyone would have answered the phone or just email me back from yogurtland.
Only after two days of calls and finally contacting pissed customer I received a response within 30 minutes.
Yogurtland was very accommodating and cleared up problem in no time. Thank you pissed off customer.
User's recommendation: Insure you get a printed receipt and good phone numbers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perris, California
Discount
I bought 2 yogurts but didn't get the discount which was but 1 get 1 free. The person helping me said i had to tell her before she charged me.
I was under the impression that everyone who bought that day would get the offer. She did ask if i had a phone number with them, i gave it to her so she could of seen that i had that offer ready to use. I'm wondering if there's anything that can be done?
Like another discount or a refund for one of the yogurts i bought that day. Thank you.
Preferred solution: Let the company propose a solution
User's recommendation: Always tell them about a discount before they charge you, don't assume they will give you the discount even if you got an email promoting it or that they asked you for your rewards phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
I didn't receive 2× my points on January 2nd 22
I just want you people to give me my freaking points you freakin owe me so can someone freakin call me asap to freakin fix this *** problem
Preferred solution: My point and why this keeps happening? On my app it's saying that I went to yogurtland on the 3rd but it was the second and like I said this has happening to me not that long ago but who wants to go through all this. I don't but enough is enough
User's recommendation: Be careful
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Yesterday 4/16/23 I had a similar problem. I had received an email saying that I would get $3 off a $12 purchase that day, but at checkout the discount didn't appear.