Brianna E Dgb

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Verified Reviewer
| map-marker Lancaster, California

I feel cheated

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Yogurtland - I feel cheated
Updated by user Feb 20, 2024

Yogurtland contacted me and provided 15 reward dollars. I decided to place another order.

This time I ordered the Bestie bundle which is two regular cups and then I ordered a regular cup separately. When we picked it up the order was incorrect as there was 1 regular...

Original review Feb 19, 2024
I placed an order for the family bundle for my family this afternoon. I just picked up the order and returned home to have 4 cups half full of yogurt.

While I understand thr bundle is a deal, I do expect to get at least a full cup of yogurt. We frequent yogurtland at least twice per week and order for pick up often. This is the first time I have received half cups of yogurt.

I was amazed when I removed the top and had to take a picture as I could see the bottom of the cup. Help me understand this.
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Loss:
$10
Pros:
  • Yogurt is good
Cons:
  • Its way overpriced

Preferred solution: A replacement of what I should have received or at least a discount of more than 5 dollars off of a usually 30 dollar order.

Anonymous
map-marker Los Angeles, California

I did not get my points

I went and took my grandson and right before I got ready to pay she ask me for my phone number which I was already about to give it to her she act like she received it and told me it was $15.11. Thank goodness I've been asking for my receipt. Because this is a reoccurring thing alot and it makes no sense. I send way to much money with this company to always have to go threw something.
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User's recommendation: I like yogurtland I just don't like going though unnecessary things that I have to waste time with.

Sandra G Hpe

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Verified Reviewer
| map-marker Walnut, California

Trouble signing in

I am having trouble signing in into my Yogurt land account it saying that there is in error occur. I want to check my points
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Anonymous
map-marker Los Angeles, California

$5 bonus card would not work

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Today I took my granddaughter to Manhattan Beach yogurt land to use my bonus $5 before it expires. The cashier tried to make it work but no luck. This is not the first time this has happened to me. Why do you give bonus cards to get a sale then it doesnt work? Thank you for your help.
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1 comment
Guest

Yesterday 4/16/23 I had a similar problem. I had received an email saying that I would get $3 off a $12 purchase that day, but at checkout the discount didn't appear.

Anonymous
map-marker Compton, California

$5 bonus card would not work

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Today I took my granddaughter to Manhattan Beach yogurt land to use my bonus $5 before it expires. The cashier tried to make it work but no luck. This is not the first time this has happened to me. Why do you give bonus cards to get a sale then it doesnt work? Thank you for your help.
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Desirey Hvc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Los Angeles, California

Disrespectful worker and profiling me

Yogurtland - Disrespectful worker and profiling me
This kid pulled all the machines out while I was still trying them and when I went to pay for it I left my wallet in car and so sat the cup on the Connor while went get wallet. he put it behind the connor by him and when came back in he said sorry can't trust you people just take em in leave and I was speechless.
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User's recommendation: Go to another place for you yogurt

Atit L Lii

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

In store

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Hi. I have been a loyal yogurt land customer for seven years. I came to the yogurt land In Santa Monica and got ripped out. I paid 18 dollars for a regular bowl which in every other location would be between 6-7. How this is possible is outrageous. Also they dont display the price anywhere until the end when you go to pay. Will not return to yogurt land anymore because of this experience
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Loss:
$18

Preferred solution: Full refund

Anonymous
map-marker Riverside, California

Clealiness of locations, sticky doors, tables, chairs, glass decor

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Clean the entrance door inside and out, bathroom door also gross, glass partition also gross. Employees don't seem to care.
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Jahnia Tds
map-marker Riverside, California

Unfair pricing

I am a long time customer. I stopped in San Clemente store and noticed that prices have doubled in two weeks. I normally get 2 quarts for $18-$22. I paid $36 today which officially makes it the most expensive yogurt Ice cream in the world. I cant believe Corp allows the price gauging . Several other customers said the same thing as I did. I will not be back
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User's recommendation: Check pricing before filling cup.

Anonymous
map-marker Newburgh, Indiana

Problem taken care of.

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Problem I had was a e-gift card was not sent at scheduled time. This Problem could have been resolved in a simple minute if anyone and I mean anyone would have answered the phone or just email me back from yogurtland. Only after two days of calls and finally contacting pissed customer I received a response within 30 minutes. Yogurtland was very accommodating and cleared up problem in no time. Thank you pissed off customer.
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User's recommendation: Insure you get a printed receipt and good phone numbers

Lizbeth G Qia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perris, California

Discount

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I bought 2 yogurts but didn't get the discount which was but 1 get 1 free. The person helping me said i had to tell her before she charged me. I was under the impression that everyone who bought that day would get the offer. She did ask if i had a phone number with them, i gave it to her so she could of seen that i had that offer ready to use. I'm wondering if there's anything that can be done? Like another discount or a refund for one of the yogurts i bought that day. Thank you.
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Loss:
$7

Preferred solution: Let the company propose a solution

User's recommendation: Always tell them about a discount before they charge you, don't assume they will give you the discount even if you got an email promoting it or that they asked you for your rewards phone number.

Jackie L Qdl

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

I didn't receive 2× my points on January 2nd 22

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I just want you people to give me my freaking points you freakin owe me so can someone freakin call me asap to freakin fix this *** problem
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Preferred solution: My point and why this keeps happening? On my app it's saying that I went to yogurtland on the 3rd but it was the second and like I said this has happening to me not that long ago but who wants to go through all this. I don't but enough is enough

User's recommendation: Be careful

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